Our Technology Assistance program helps patrons of all ages and skill levels get comfortable with devices, software, and online services. Services include one-on-one help with smartphones and tablets, setting up and using email, navigating e-readers and library apps, basic computer skills, printing and scanning, accessing online resources (databases, digital magazines, streaming), and guidance on internet safety and privacy. Sessions are patient, confidential, and tailored to your needs; staff and trained volunteers provide clear, step‑by‑step instruction and leave you with practical next steps and resources to build confidence.

How the program benefits patrons

• Saves time: Staff troubleshoot issues and demonstrate efficient ways to complete tasks so you don’t have to learn everything by trial and error.

• Increases access: Learn to use library digital resources (catalog, e-books, databases) and community services available online.

• Builds independence: Repeated, focused help empowers patrons to use devices and services on their own.

• Supports essential tasks: Assistance with email, online forms, job applications, and remote learning.

• Encourages lifelong learning: Helps older adults and beginners adopt new technologies at a comfortable pace.

• Promotes safety: Guidance on recognizing scams, setting privacy controls, and protecting personal information.

How to schedule a session

1. Scroll to the contact form below.

2. Fill in your name and preferred contact information (phone or email).

3. Briefly describe the device or topic you need help with (for example: iPhone, Chromebook, setting up library e-books, printing from home).

4. Choose preferred days and times. If you have a tight schedule, list multiple options to help staff accommodate you.

5. Submit the form.

What to expect after you submit

• A staff member will contact you to confirm the appointment and may ask additional questions to prepare.

• Sessions generally last 30–60 minutes; longer appointments can sometimes be arranged if needed.

• Bring your device, any necessary passwords, and accessories (charger, cables).

• If you need to cancel or reschedule, notify us as soon as possible so the slot can be offered to other patrons.

Contact information Riverdale Public Library, Morris County NJ — 973-835-5044

If you’d like immediate help or have questions about what to include in the form,
call the number above during library hours and staff will assist you with scheduling.